Many individuals across the UK find themselves caring for somebody less able at some point in their lives. Whether paid care workers or unpaid carers for friends and family — the majority of these individuals will have had limited (or no) access to medical training.
Co–created with care–givers
In circumstances characterised by worry and concern, it was important that the app was reassuring, friendly and trustworthy in equal measure. We ran focus group sessions with key stakeholders and care–givers across Kent and Medway to co–create the app — from content, to UX, to creative.
Simple, actionable patient assessments
Symptom–checking and appropriate escalation was one of the most significant factors that drove care–givers to contact support services.
We built an assessment tool that operated on a traffic light system, asking a series of questions from the most severe to the least. Based on a care–giver’s answer to these questions, they would be given a recommended course of action. This tool now empowers carers across Kent and Medway to draw expert and substantiated conclusions about their patients’ current circumstances, without the need to escalate further.
The app is available to download on the App Store and Play Store, and is helping carers to offer better–informed and less stressful care to their patients.